REFUND & RETURN POLICY 

Focusing on our customer satisfaction is the top of our mission, we always pull out all the stops for bringing the best customer experiences regarding the product & service qualification when doing business with us. 

**** GEAR ANIME X PRODUCTS come with  ONE YEAR- GUARANTEE , counting on the time when tracking shows delivered  ****

****  100% REFUND OR RESEND NEW if GEAR ANIME X PRODUCTS HAVE NOT MEET YOUR EXPECTATION regardless of any reasons **** 

You don’t even need to RETURN your items to us, it will take your valuable time and money. Please we do not want it to happen to our customers

MODIFICATION & CANCELLATION 

if you want to cancel or modify your order , please contact at:  Modify or Cancel Order Center

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled. 

The production time is expanded 1-2 days for modification orders. 

DEFECTIVE ITEMS 

Getting the wrong or defective shipment, please contact us at: After-Ship Center 
We are will to support as your request

LOST , MISSING OR  LATE PACKAGE 

If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at support@gearanimex.com and we’ll make it right! 

We will:

– Give you 100% Refund as it’s totally our fault.
– Make a new one and immediately send it to your address using Express Shipping. You don’t even need to pay any extra cost.